Refund Policy

Refund & Cancellation Policy

Effective Date: November 27, 2025

Thank you for choosing ExploringNations.com for your travel bookings. This Refund & Cancellation Policy explains how cancellations, changes, and refund requests are handled for flight bookings made through our website.

1. General Policy

All cancellations and refunds are processed according to the fare rules and policies of the respective airline. ExploringNations.com does not determine airline penalties, restrictions, or refund eligibility. Once a ticket is issued, we must follow the airline’s rules without exception.

2. Refund Eligibility

Refund eligibility depends on the ticket type you purchased:

• Non-Refundable Tickets: Most discounted fares are non-refundable. Refunds may only be available in cases allowed by the airline (such as schedule changes, medical emergencies, or airline cancellations).
• Refundable Tickets: Eligible for refunds as per airline rules. Processing time varies by airline.
• Partially Used Tickets: Some airlines may offer prorated refunds on unused portions.
• 24-Hour Cancellation Rule: Some airlines allow free cancellation within 24 hours of purchase — only if the airline supports this rule.

3. Changes & Modifications

Changes to flight dates, times, or passenger details are subject to airline fees, fare differences, and our service charges. Not all tickets allow changes. We will inform you of applicable charges before processing any modification.

4. Airline-Initiated Cancellations

If an airline cancels or significantly changes your flight:

• You may be offered alternative flight options.
• You may qualify for a full refund, depending on the airline’s policy.

ExploringNations.com will help you submit the request but cannot control the airline’s decision.

5. No-Show Policy

If you fail to board your flight without canceling in advance (no-show), the ticket may become entirely non-refundable. Airline rules apply strictly in such cases.

6. Service Fees

Our agency service fees — including booking, support, processing, and convenience charges — are non-refundable in all cases.

7. Refund Processing Time

Once approved by the airline, refunds typically take:

• 7 to 21 business days for the airline to release funds
• 1 to 2 billing cycles for your bank or card provider to reflect the refund

Total processing may vary depending on the airline and payment provider.

8. How to Request a Refund

You may request a refund or cancellation by contacting us:

• Email: [email protected]
• Phone: +1-855-917-2424
• Address: 83 Main Street, 3D, Newington, CT, 06111, United States

Please include your booking reference, passenger name, and travel date for faster processing.

9. Incorrect Information

If incorrect passenger details were entered during booking (wrong name, date of birth, etc.), correction fees may apply. Some airlines may not allow any corrections after ticket issuance.

10. Duplicate Bookings

If you accidentally make duplicate reservations, cancellation and refund policies depend solely on the airline. Some carriers may not issue refunds for duplicates.

11. Force Majeure Events

Events such as weather disruptions, natural disasters, political issues, or government restrictions are handled based on airline guidelines. Refunds are not guaranteed unless the airline approves them.

12. Our Liability

ExploringNations.com is not responsible for:

• Airline delays or cancellations
• Denied boarding or overbooking issues
• Changes to schedules, routes, or aircraft
• Decisions made by the airline regarding refunds

We act as an intermediary and follow the policies set by the airlines.

We appreciate your trust in ExploringNations.com and are committed to assisting you throughout your travel journey.